Solvd Group’s Claims Summit 2026: Record Attendance and Deep Insights into the Agentic AI Era

Solvd Group’s Claims Summit once again established itself as the central event for European automotive claims, repair and maintenance management. On 18 June 2026, more than 300 guests from Germany, Poland, France, Italy, Spain, Switzerland and other European countries accepted the invitation to Langenfeld – considerably more than the previous year. The focus was on the concrete application of Agentic AI within holistic mobility ecosystems.

 

A Strategic Opening: Actively Shaping Transformation

The Claims Summit was opened by Beatrix Breuer (Director Marketing, Solvd Group) and Michael Kubijowicz (Director Sales, ControlExpert). Sebastian Lins (Chief Markets Officer, Solvd Group) set the strategic frame. In his keynote “What’s Coming”, he analysed the global market forces shaping the industry through 2030: rising costs, regulatory pressure and shifting power dynamics, he argued, demand a rapid rethink. “The industry must actively shape this transformation now – otherwise it will be driven by it,” Lins urged the audience.

 

Visionary Infrastructure: An Ecosystem for “Peace of Mind”

Dr Dirk Vogler (CEO, Solvd Group) presented the structural answer. Under the theme “What We’re Building – The Next Era of Mobility”, he showed how Solvd Group brings together the individual building blocks of the claims and mobility process into a “one-stop shop” for insurers, OEMs and fleets – consistently oriented toward “peace of mind” for the end customer. The decisive factor, he stressed, is not the individual tool but the seamless customer journey. Digital intelligence, moreover, only realises its value in combination with physical performance – the best AI agent is of little use if the roadside assistant does not arrive quickly, and the best communication agent is of little use without a high-performing repair network. The real task, therefore, lies in orchestration: bringing many components together so that they interlock at the right time and in the right place.

 

Reality Check: Customer Voices and Bar Talks

In a panel discussion, customers who already use the ClaimsPilot shared their experiences from real-world operations with the audience: Lorenzo Attardo (Head of Claims, Barmenia Versicherung), Daniel Fronske (Head of Claims, Die Bayerische), Benjamin Kuck (Head of Claims Management Unit, DHL Group) and Werner Breitfuß (Global Product, Solvd Group). The ClaimsPilot is the orchestrator of the end-to-end claims process – behind the scenes, it brings together everything that has to interlock smoothly in automated operation. Having been presented for the first time as a development stage the previous year, this year the focus was on lived practice: How does the ClaimsPilot prove itself in claims management, and what effects emerge for processes and customer satisfaction?

The well-established “Claims Summit Bar Talks”, hosted by Dr Julian Schweins (Director Business Development, Solvd Group), added further momentum. Following selected keynotes, he brought speakers and guests to the bar to explore what they had heard from different angles – from the perspective of the insurance industry, from the automotive perspective and with an international view. After Sebastian Lins’ keynote, Walter Vergani (Market & Product Manager, Quattroruote Professional, Italy), Marco Becker (Leiter Hauptabteilung Sach/HUK-Schaden, DEVK) and Holger Büscher (Managing Director, akf Mobility GmbH) took part in the discussion. Following Dr Dirk Vogler’s keynote came Aleksandra Wysocka (Editor-in-Chief and Co-Owner, Gazeta Ubezpieczeniowa, Poland), Rik Rösch (Director Procurement & Partner Management, Fleet Logistics) and Martin Herrmann (Head of Automotive Claims, Gothaer Versicherung). In this relaxed format, they put the content into context, shared controversial opinions and brought in new perspectives.

 

Inside the “Agent Factory”: What It Really Takes

Andreas Decker (Chief Product Strategy Officer, Solvd Group) delivered a highlight with his talk “What It Really Takes”. His guiding question: Where do the AI agents actually come from? Because almost anyone can build an impressive demo today – the real challenge begins where that demo must become a reliable, regulatorily sound process capable of handling thousands of claims a year. The leap from a single demo to a system that reliably handles thousands of cases simultaneously is not a bigger prototype – it is an industrial process with its own distinct requirements.

In response, he took the audience on a virtual tour through the “Agent Factory” – a research and production facility with eight halls and eight disciplines: data, models (evaluation), knowledge, orchestration, integration, security, operations and experience. In each hall, it became tangible what is delivered behind the scenes every day so that individual AI agents become a reliable overall system – from the data foundation through continuous model evaluation and insurance-specific domain knowledge to the orchestration of many specialised agents that play together like an orchestra. Decker placed particular emphasis on the user interface as the part that customers ultimately experience.

His conclusion: only the interplay of all disciplines turns great technology into a great customer experience – and it is precisely this industrial depth that makes the difference between a demo and a viable product.

 

The “Mobility World”: Theory Becomes Practice

The “Mobility World” was created specifically for the Claims Summit – a 430 m² event space where guests could experience the latest innovations first-hand in hands-on demos. On guided tours, guests called the Communication Agent themselves and reported a claim. In the background, they could follow live how the ClaimsPilot orchestrated the case – from the call and the transfer to the workshop through to ordering the required spare parts via IG Parts. At a further station, the Communication Agent could be tried out for a hail-damage scenario, including the seamless handover to a hail scanner. It became especially hands-on with the craft itself – the repair of dents, which guests could watch directly on site. Alongside the guided tours, a marketplace invited conversation, where guests could learn about topics such as Roadside Assistance, OEM Walk-In and Automotive Services as well as current trends, including in the area of AI Services.

 

A Networking Finale

The evening came to an atmospheric close, with networking and personal exchange taking centre stage.

With the Claims Summit 2026, Solvd Group demonstrated that it not only sets technology trends but, with Agentic AI, strong partnerships and a holistic strategy, is paving the way toward the claims and repair management of the future. The industry is already looking forward to the reunion at the Claims Summit 2027, which will once again take place in Langenfeld on 17 June 2027.