Munich, 16.01.2025

Solvd Group is proud to announce the appointment of Norbert Dohmen as the new Managing Director of Innovation Group, effective mid-February, replacing Tim Griffiths. With his extensive experience in the mobility and technology sectors, Norbert Dohmen is exceptionally qualified to lead the next phase of growth and innovation across Innovation Group’s global network, which serves clients worldwide.

Anne-Sophie Grouscka, CEO of solvd Group, commented:

“I am delighted to announce that Norbert Dohmen will take over the management of Innovation Group as the successor to Tim Griffiths. I would like to personally thank Tim for his significant contributions to the success of Innovation Group. His leadership has been instrumental in shaping the company’s journey, and we are confident that Norbert will build on this foundation to enable further growth and innovation, thereby advancing solvd Group’s global strategy.”

In addition to his duties as Managing Director, Norbert Dohmen will lead strategic initiatives to expand Innovation Group’s European and global market presence. His appointment underscores solvd Group’s commitment to delivering cutting-edge claims management solutions and solidifying its position as a trusted global partner in the insurance and automotive industries.

Upon his appointment, Norbert Dohmen emphasized:

“I’m excited to join the solvd Group, a fast-growing leader in end-to-end claims management. As the new Managing Director of Innovation Group, I’m looking forward to fostering new collaborations, particularly with the teams in Germany, the UK, and South Africa, as well as in our other key markets. With the expertise and dedication of our teams across all countries we operate in, I am confident that Innovation Group will continue to grow and succeed on a global scale.”

Norbert Dohmen, a German national, holds degrees in Mechanical Engineering from the University of Applied Sciences Cologne (TH Köln) and in Business Administration from the FernUniversität in Hagen, bringing a strong academic foundation to his professional expertise. His previous roles include serving as Managing Director at Caruso, a leading mobility data marketplace, where he demonstrated a proven track record in building data-driven ecosystems and establishing strategic partnerships in the automotive and insurance sectors.

He also served as CEO of IRS Group, a leading international collision repair network, showcasing his expertise in international claims management.

His appointment marks a new chapter of leadership and progress for Innovation Group, reinforcing solvd Group’s vision for continued global growth and innovation.

The claims and repair management industry is undergoing a significant transformation, driven by technological advancements and evolving customer expectations. Automation and artificial intelligence (AI) are enabling faster decision-making, improved accuracy, and better fraud detection. Customers are increasingly demanding digital-first solutions that emphasize transparency, efficiency, and speed.

In response to these trends, companies like solvd are adopting innovative, adaptable solutions to meet the needs of industries such as insurance and automotive, where efficient claims handling is especially critical. These solutions leverage global expertise and cutting-edge technology to streamline processes.

The rapid pace of technological advancement presents both challenges and opportunities. A key focus in the industry is solving the “claims triangle,” which means improving efficiency, reducing costs, and enhancing customer satisfaction simultaneously. AI-native and automation-first approaches are becoming the norm, while partnerships with technology leaders ensure access to advanced tools that optimize claims and repair processes. For example, collaborations with cloud computing and AI specialists have significantly reduced motor claim handling times.

Looking ahead, the insurance industry faces growing complexity, including global conflicts, natural disasters, inflation, and increasingly sophisticated fraudulent schemes. Innovative tools like AI-driven voicebots enable simultaneous claims reporting, improving availability and reducing waiting times. Advanced image fraud detection systems also play a critical role in identifying AI-generated forgeries. These solutions streamline processes while helping insurers anticipate risks and transition to predictive systems.

Environmental concerns are also reshaping the industry, with a growing emphasis on repairing rather than replacing damaged parts and increasing the use of green spare parts. By integrating spare parts management into claims solutions, businesses align with sustainability goals while enhancing efficiency.

Globally, industry leaders are driving innovation by focusing on automation-first strategies and comprehensive, end-to-end claims management solutions. These efforts span the entire value chain, from claims notification to optimized spare parts usage and settlement. Strategic expansions into key markets, such as the UK, further strengthen this vision, with customer recognition and high satisfaction helping to solidify their market position.

Solvd is proud to announce that our estimating system has been voted best in the UK at the ABP Club 2024 Night of Knights Awards. This recognition is a testament to the quality, innovation, and customer satisfaction we consistently strive to deliver. It is particularly important to us as it is based on the votes from our day-to-day users.

As we proudly receive this accolade for the 4^th year running, we recognize that maintaining this leadership demands constant evolution. Our focus remains on enhancing our solutions, providing exceptional support, and delivering measurable results that meet the needs of our users.

This year’s results reaffirm our commitment to staying ahead through excellence. Congratulations to our teams that deliver exceptional work and deserve this award!

Solvd, a global innovator in AI-powered solutions, proudly highlights the transformative work of its subsidiary, ControlExpert, in reshaping automotive claims management. By leveraging the NVIDIA AI software platform, Solvd and ControlExpert are driving a paradigm shift in the auto insurance industry through advanced AI and computer vision technologies.

At the core of this revolutionary solution is Solvd’s commitment to empowering insurers and their customers with faster, more transparent, and cost-efficient claims management. By integrating NVIDIA AI Enterprise tools such as NVIDIA NeMo and NVIDIA NIM microservices, the entire claims journey—from damage assessment to settlement—is undergoing a redefinition.

“This collaboration reflects our mission to lead innovation in the industry. Harnessing NVIDIA technologies enables us to elevate claims processing to an entirely new standard, marked by unparalleled speed, precision, and fairness. This benefits everyone in the ecosystem, from insurers and repair shops to fleet operators and, most importantly, drivers,” explains Andreas Decker, Managing Director of ControlExpert and Chief Product Officer at Solvd.

Redefining Claims Management Through AI

By capitalizing on the cutting-edge capabilities of NVIDIA NeMo and NVIDIA NIM, Solvd and ControlExpert are accelerating and automating substantial portions of the claims process. Generative AI analyzes vast datasets in real time, enabling policyholders to upload claims information—including text and images—seamlessly from any device.

This data is instantly processed, automating tasks such as coverage verification, liability assessment, fraud detection, and detailed damage estimation. The result? Claims are resolved faster and more efficiently, often within the same day. NVIDIA’s computer vision technologies lie at the heart of this transformation, enabling unparalleled accuracy in evaluating claims data.

Driving Future Innovation in Insurance with NVIDIA AI

Beyond current advancements, Solvd and ControlExpert are committed to spearheading further AI innovation in the insurance industry. By exploring applications like augmented reality and virtual environments, these technologies aim to improve collaboration between insurers, vehicle owners, and repair shops, ensuring transparency and accuracy in damage assessments.

“Our NVIDIA-powered platform offers a globally scalable solution that is not only efficient but also designed to maximize customer satisfaction. This marks a milestone in digital transformation for the auto insurance sector,” says Anne-Sophie Grouchka, CEO of Solvd.

Industry-Wide Benefits

The NVIDIA-enabled solution offers global insurers a robust tool to reduce claims costs, improve fraud prevention, and enhance operational efficiency while delivering superior customer experiences.

By combining AI-powered automation with user-centric design, Solvd and ControlExpert are paving the way for a fully digital, AI-driven claims process—ensuring that drivers worldwide experience fair and prompt compensation.

This partnership stands as a testament to Solvd’s vision for a smarter, faster, and more equitable future in automotive claims management.